Shipping And Return policy
Free Shipping On All Orders Over $69!
It is our way of saying THANK YOU for taking your time to shop with us at Chandeliers Depot. Enjoy your free shipping 365 days a year 24 hours a day!
Chandeliers Depot will arrange for your order to be shipped via the most dependable, quickest, and safe way possible. We work with common shipping companies such as UPS, FedEx, DHL as well as privately owned shipping companies.
At the present time Chandeliers Depot and Cyber Orange Group Inc. ships to addresses in the Continental United States. Shipping costs as well as "Free Shipping" specials are therefore only valid for addresses in the Continental United States. If you are interested in shipping your order to Hawaii, Alaska, Canada, or any country outside of the United States, please contact us to obtain a quote for additional shipping and/or duty charges that may apply.
Please note that these quotes will be based on the destination of the shipment as well as the dimensions, weight and value of the items in question.
Deliveries can take an additional 1-3 weeks after the shipping date, depending on location. You can check the status of your delivery timeframe online through our website or by telephone. Our carriers will contact you a day or two prior to arrival to set up a delivery timeframe with you.
All delivery date estimates listed on our website are approximate and we always strive to adhere to them as closely as possible. Unfortunately, these estimates are dependant on product availability from the manufacturer as well as shipping delays en route to our facility. Therefore we cannot be held responsible for beating or exceeding originally expected delivery estimates that are caused by factors that are beyond our control.
If you have special requirements for your delivery please contact our Customer Service department at 1 800-341-0997.
If, after numerous attempts made by Cyber Orange Group Inc. and Chandeliers Depot to deliver purchased goods and customer was not available to accept the delivery, we reserve the right to recall all merchandise for a full refund of the purchase price, less all shipping and handling costs that are incurred by us as a result. The same applies if a customer is not available to accept a delivery at a previously arranged time after an appointment had been scheduled and the delivery cannot be completed.
Items offered with free shipping are dependent upon customer location and size of order. We reserve the right to alter this offer should your zip code lie outside standard delivery routes. In addition, orders for items with weights that are more heavy than usual or expected may need to be readjusted for extra unforeseen fees. No additional fees will be charged without notifying the customer and obtaining prior approval.
International Shipping
All international shipping may require additional shipping fees.
We do not charge or collect any duties or taxes for International orders. We are NOT responsible for any duties, tax, or fees levied by your country’s government.
For information on International shipping fees, please contact our customer service department at 1 800-341-0997.
Curb Side Deliveries
All deliveries are curb side only unless previously agreed. In case of home delivery Cyber Orange Group Inc. is not responsible for any in home floors, walls or any other damages possibly made by delivery company.
Curb-side delivery is performed to avoid any possible damage that may occur while unloading and moving the chandelier from the delivery truck to your home. All of our chandelier pieces are securely packed using foam, cardboard and shrink wrap as they travel directly from the factory.
It would be very unfortunate, if the small trip between the delivery truck and your home, the chandelier pieces are subjected to unnecessary damage. Curb-side delivery is highly beneficial for the consumer, as the consumer himself can take the effort and time to appropriately maneuver the chandelier inside the home without any risk of a rushed delivery being performed by the freight delivery company.
If items are damaged, OR SUSPECTED TO BE DAMAGED, it must be documented with Delivery company at the time of delivery. The delivery driver must wait while you inspect. If the driver does not agree to wait, note this on the bill of delivery, WHEN YOU SIGN accepting delivery. NOTE ON THE DELIVERY SLIP before you sign your name, if the box shows any signs of damage on the outside.
No Hassle Returns - 100% Satisfacton Guarantee!
Customer satisfaction is our top priority. You may return / exchange items purchased from Chandeliers Depot within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs and up to a 25% restocking fee (if restocking fee applies). Returned items must be new and in unused condition. No returns allowed on custom orders. A few of our vendors may be excluded from our return policy. To return items for an exchange or refund please contact us via contact form. All returns are subject to round trip shipping charges. If your item was shipped with "Free Shipping" option, we will charge our "actual" outbound shipping charges. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable.
Restocking Fees- As noted above, up to 25% restocking fee of the price you paid will be applied. We hate the fact that we would have to charge our customers a restocking fee, but our manufacturers pay to get the item shipped out and pay to restock it, which leaves us and our customers with the bill. Click here to see our brand list of restocking fees.
If you would like to avoid this restocking fee, you can exchange the chandelier for store credit plus having to pay for the shipping fee back to the manufacturer and shipping of the newly exchanged product. Also, make sure to check out list of manufacturers that charge a restocking fee to avoid this.
Although rare, unfortunately damages during the shipping and manufacturing processes occasionally occur. In order to address any issues promptly please take that time to inspect the merchandise you have ordered upon receipt. If your shipment is damaged or defective, please notify us in writing through our contact form within 24 Hours following the receipt of your order.
To help us resolve the situation we may ask you to e-mail photographs of the damages as well as a clear description depicting the damage to us. If the damages are promptly and precisely reported, we will do our best to repair or replace the damaged parts or item(s). If we are unable to do so, we will issue a full refund. You can be assured that we will do everything we can to correct all problems with minimal inconvenience to you.
Defects that have occurred during the manufacturing process and passed the factory's quality control checks are not caused by mishandling during the shipping process. Cyber Orange Group Inc. and Chandeliers Depot deal with respected and experienced chandelier manufacturers that stand behind their products. In the event that a manufacturer's defect occurs, please report them to us through our contact form and we will present the claim to the manufacturer on your behalf.
We will then work with the manufacturer in question to assess the best way to remedy the situation. The remedy may be a replacement of the defective part or item or may consist of a repair. Please note that most of the time defects that pass the quality control check done by the manufacturer as well as checks done by Cyber Orange Group Inc. are very minor in nature. As a result, these can be easily fixed by a professional in chandelier repair.
Due to the nature of the business, please note that Cyber Orange Group Inc. and Chandeliers Depot cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena.
As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on the Chandeliers Depot website may differ in color due to differences in the resolution of computer monitors. Chandeliers Depot always works with our partnering furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.
In order to make a return, you must contact us prior to shipping the product back. We must approve the return before it is shipped and you will receive an ORN, which is an Order Return Number.
Note- We will not be charged or held responsible for 3rd party charges (ex- electrician or contractor charges).
Exchanges
If you would like to avoid our 25% restocking fee, then you can always exchange your purchase for lesser or equal value chandelier. Please contact us at 1 800-341-0997 for assistance with your exchange.
Delivery
Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery.
It is critical that any damages that are visible at the time of delivery are noted on the delivery slip at the time of delivery and are accompanied by the customer's signature. Do not sign the Bill Of Laden (trucking company receipt) that says in small print "Received In Good Condition" until you (or your agent like a moving & storage company) has inspected your chandelier for damage. If the boxes containing the items appear damaged please mark this very clearly on the delivery slip.
If you have ordered for the items to be assembled and have noticed any damages during the assembly process, please ensure to note this clearly while signing the assembly service paperwork. In the event that an item arrives damaged or defective please see our Return and Refund Policy.
Cancelation Policy
Once the order is placed with Cyber Orange Group Inc. and Chandeliers Depot, we will submit an order directly to our manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed Cyber Orange Group Inc. and Chandeliers Depot and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer.
For this reason, we don't accept order cancellations once the 12-hour window has passed. At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer's responsibility to verify that the information in e-mail receipt is correct. If the customer does not notify us of any changes within the 12-hour window Chandeliers Depot will proceed with ordering the merchandise from the manufacturer. Any cancellation of the order after this point must be submitted in writing through our contact form. The customer may be responsible for any shipping and handling fees that may apply.
Also note that sometimes we ship out each chandelier quicker then 12 hours, therefore we cannot do anything after it is shipped out. We pride ourselves in shipping out as fast as possible, therefore there is nothing we can do if an order has already been shipped out. We usually try and wait 12 hours, but sometimes it is sooner.
