Frequently Asked Questions
What Is Your Return Policy?
In order to make a return, you must contact us prior to shipping the product back. We must approve the return before it is shipped and you will receive an ORN, which is an Order Return Number.
Customer satisfaction is our top priority. You may return / exchange items purchased from Chandeliers Depot within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs and up to a 25% restocking fee (if restocking fee applies). Returned items must be new and in unused condition. No returns allowed on custom orders. A few of our vendors may be excluded from our return policy. To return items for an exchange or refund please contact us via contact form. All returns are subject to round trip shipping charges. If your item was shipped with "Free Shipping" option, we will charge our "actual" outbound shipping charges. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable.
Restocking Fees- As noted above, up to 25% restocking fee of the price you paid will be applied. We hate the fact that we would have to charge our customers a restocking fee, but our manufacturers pay to get the item shipped out and pay to restock it, which leaves us and our customers with the bill.
If you would like to avoid this restocking fee, you can exchange the chandelier for store credit plus having to pay for the shipping fee back to the manufacturer and shipping of the newly exchanged product. Also, make sure to check out list of manufacturers that charge a restocking fee to avoid this.
What Are Your Shipping Costs?
Shipping is free in the continental United States. Normal shipping rates will apply to Alaska and other countries.
What About Returning A Chandelier?
To return a chandelier, please give us a call or fill out a contact form here so that one of our customer service representatives can assist you and provide you with a ORN (order return number). Without an ORN, no returns will be processed. Shipping items should be packed and returned in its original carton, including all packaging materials. Once you receive an ORN and return instructions from a customer representative, please ship the package prepaid via UPS, Fedex, or DHL. Please provide us tracking information so that we may confirm the product has been returned to the manufacturer.
Do You Charge A Restocking Fee?
We know the restocking fee is not convenient for our customers, but it is necessary for us in order to recoup some of the losses we take on returns. The fact is that our suppliers charge a restocking fee to us (often in excess of the 25% we charge our customers) and we are passing on a part of it to our customers. If you’re unsure about a purchase, give us a call and let us assist you before buying. We’d like to help you avoid the inconvenience and expense of making a return by helping you select the right product for your lighting needs. Below are the listing of brands restocking fees.
Meyda Tiffany - 20%
Cyan Designs - 25%
Elegant Lighting -15%
Golden Lighting -25%
Elk Lighting - 25%
Landmark Lighting - 25%
Please note that all restocking fees can be waived if you exhange your chandelier for another in our store (minus shipping to and from our warehouses).
I want To Return An Item. What Do I Do?
Please email us or call us and we will give you an ORN. It stands for order return number and it is used to track the return. When you request a return, you will be given one of these numbers.
Are There Any Exceptions To The Restocking Fees?
Yes! If you would like to exchange your package which is unopened, we will waive the restocking fee for store credit on another chandelier. You will have to pay for shipping to the manufacturer and back to you.
My Chandelier Arrived Defective. What Should I do?
Do not be worried, sometimes this happens. We will get you replacement parts or a replacement chandelier free of charge. Please provide us with as much detail as you can so that we can help you with the whole process. In order to return the chandelier for a replacement, please fill out a contact form here or call us and a customer service representative will assist you.
How Do I Choose The Right Chandelier For My Home?
When it comes to determining what chandelier to purchase, one of the major factors is size. A perfect chandelier will provide functional lighting and will also look great. Part of getting a chandelier to look “just right” hanging in a particular room, is to pick the correct size. Despite the huge and varied selection of chandeliers available to consumers, both in stores and online, there are a set of relatively simple guidelines widely use to guide you in correctly sizing a chandelier to a space.
For rooms 10’ by 10’ or smaller, a chandelier between 17” and 20” in diameter will look the best.
If the intended room is more like 12’ by 12’, then choosing a 26” or 27” chandelier would be more appropriate.
A 14’ by 14’ room, or similar, can accommodate a wide range of chandeliers. Choosing any type of chandelier from 24” to 36” will make the room very visually pleasing.
Another technique for calculating the suitable size of a chandelier, taking the length and width measurements and adding them together can produce a sum that indicates a good chandelier size. For example, if the room is 14’ by 18’, a 32” chandelier would probably be a good size.
This being said, height is another measurement that should not be ignored. Considering the height at which the chandelier will hang is very important. If the room has low ceilings, the chandelier will also hang quite low, therefore buyers should consider buying a smaller one. Conversely if the room has very high ceilings then investing in a larger chandelier will create the most satisfaction, given that the higher chandeliers hang the smaller they appear. If you have a large room, do not try to skimp, purchasing a smaller chandelier-once installed it will look diminutive.
If you intend for your chandelier to be fixed above a table, attention should be paid to proportions. A chandelier should be around 12” narrower than the width of the table over which it hangs. It should also hang at least 30” above the table to avoid interfering with centerpieces, conversations and heads of diners. Beyond that, it is up to the homeowner to decide the best position of their chandelier, that’s the fun of decorating!
How Do I Install My New Chandelier?
Chandelier installation is fairly simple and straightforward, although you must always exercise caution when working with electricity. All of our chandeliers come with a detailed installation manual. If you are uncomfortable working with electricity, an electrician or contractor should be able to install your chandelier in a relatively short time.
When installing your chandelier, as when working with all electrical fixtures, turn off the power to your home at the service panel. Check to make sure the circuit is off, and use an electrical testing tool to make sure the electricity is off. Once it is safe to work with the fixture, you will most likely wire it in the same way the old fixture came out. White wires connect to white wires, black to black. You may find making a diagram useful if the wiring looks more complicated.
Note: Chandeliers Depot is not responsible for any injury or fatality that results from installing electrical fixtures. Always exercise caution when working with electricity.
Are Chandelier Heights Adjustable?
Yes! The wide majority of our hanging light fixtures come with a 10’ wire and 6’ chain for a wide range of hanging heights. Some of our pendant lights come with extension poles for a more solid look. Several extension poles, available in sizes of 12” and 6”, allow for customizable heights.
How Do I Clean My Chandelier?
If your chandelier has multiple parts, prior to disassembling make a diagram to guide you to where any removable parts go after cleaning is completed. Some chandeliers may look simple when you take them apart, afterwards it can get tricky. We recommend making the diagram to prevent confusion later on.
The next step is to set up alternative lighting nearby the area you intend to work. Your chandelier will not be able to provide light while you are cleaning. Never clean the chandelier with the lights on. It is even better to turn off the breaker switch to that particular area of your home to avoid any electrical problems. If you do not switch off the breaker, cover the chandelier’s light switch with a piece of tape to avoid anyone switching it on while you are cleaning. After turning off the chandelier lights, wait for some time to let the bulbs cool down before beginning to clean it.
While the bulbs are cooling down, put down a thick comforter or drop cloth on the ground directly below to catch any possible falling pieces.
While cleaning the fixture make sure to keep it stationary. Do not turn or twist it.
Use a light cleaning mixture (like mild dish soap and water) or special chandelier cleaning solution. When wet-cleaning the chandelier it is a good idea to cover the light bulbs with plastic sandwich bags to avoid getting solution in the light sockets. Use warm water; the warmer the water the less spots that will be left. For use on the light bulbs, gently wipe them down with a soft cloth with light cleaner. Chandeliers that feature crystal pieces will be more labor intensive to clean, compared to chandeliers made of various metals, which generally only need a damp cloth to remove dust.
If you’d like to simply spruce up a chandelier’s appearance, focusing on dusting and cleaning off the lights will make the fixture look the nicest in the least amount of time.
Wipe down any stray drops of water or solution and replace removed pieces.
After you have completed cleaning, let the chandelier dry overnight to insure it is fully dried before turning its power back on.
I Need Some Help With Purchasing A Chandelier, What Should I Do?
You can either send us an email, use our contact form, or you can call us and one of our customer representatives will be happy to assist you! Call us at 1 800-341-0997.